Consumer Fusion

FAQ 13

• How Long Does it Take to Remove a Negative Review?
• Can You Guarantee Removal?
• What if the Review Gets Removed and the Consumer Posts the Review Again?
• What is the Dispute Process?
• Can I Dispute Reviews Myself?

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Responding to Google & Facebook Reviews 5

• How to Reply to Google & Facebook Reviews Manually
• How to Set Up Review Responses
• Response Template Settings
• How to Set Up Automated Review Replies
• How to Use AI Generated Review Replies

Consumer Fusion Mobile App 4

• Sending Surveys
• Taking a Photo
• Create a Post
• Downloading to an iPad

Getting Started 12

• How to Update Dashboard Email/Text Notifications
• Where to Find Removed Reviews
• How to Set Up Your Password
• How to Add a User
• Where to Find Reviews

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Google Business Pages 3

• How Do I Create a Post to my Google Business Profile?
• Creating a What's New Post for Your Google Business Profile
• View and Respond to Google Questions

Social Media Publishing 5

• Creating a Social Media Post
• Publishing Social Media Posts for Multiple Business Locations
• Cropping Images for Social Media Posts
• Troubleshooting Failed Social Media Posts
• How to Generate Social Media Captions

Local Directory Listings 1

• Managing Local Directory Listings

Surveys and Review Requests 9

• Opting Out a User From Communications
• Net Promoter Score (NPS) Surveys
• Net Promoter Score (NPS) Analytics
• Using Your QR Code For Surveys
• Sending Review Requests to Generate More Reviews

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