An AI Brand Voice Chart helps tailor automated content to reflect your brand's unique tone and messaging style. This guide walks you through navigating to the tool, generating a chart from your existing data, and configuring your preferences.
Step 1: Access the AI Tools Menu
Log into your business account.
In the left navigation menu, locate and click on the AI Tools section.
Select Brand Voice Charts from the submenu.
Step 2: Create a New Chart
If you haven't created a chart yet, your dashboard table will be empty. Click the green Add New Brand Voice Chart button to open the builder.
Choose your creation method:
Generate from existing content (Recommended): This automatically analyzes your past data to fill in your profile details, which you can edit later.
Start from scratch: Allows you to manually input all information yourself.
Click Continue.
Step 3: Configure Chart Details & Business Association
Name Your Chart: Enter a recognizable name for your profile.
Select Associated Businesses: Choose which locations or business accounts should utilize this brand voice.
Tip: If all accounts belong to the same brand, you can click "Select All". If you manage multiple distinct brands under one master account, make sure to only select the businesses relevant to the specific profile you are building. You will need to create a separate chart for each individual brand.
Step 4: Define the AI Learning Sources
Under the section "What should the AI learn from?", you can manage your data sources. The following options are enabled by default:
Customer Reviews and Responses: Analyzes past feedback and how your team answered them.
Social Media Posts: Evaluates the language style used on your social channels.
Brand Guidelines/Documents: You can optionally upload official documentation detailing your desired tone and messaging.
Note on Document Uploads: The system processes text and content data. Visual elements such as fonts, colors, and logos are not evaluated.
Date Range: By default, the system scans data from the past year. While you can customize this window to look at a shorter, more recent timeframe, leaving it at the 1-year default is recommended.
Custom Instructions (Optional): You can optionally write a specific text prompt detailing goals or rules for your brand voice.
Step 5: Generate and Track Status
If you would like to be alerted when the processing is complete, check the Email me when it's ready option. Processing times vary based on the number of locations attached to the account.
Click the Generate button.
A success message will appear confirming that the build has started.
You will be redirected back to your dashboard table, where the status of your new profile will show as Processing until it is ready for use.
Learn more about using and managing your AI Brand Voice Chart.