Generating more reviews is critically important to building an online reputation and presence, and our review request tools are a highly effective way to increase the amount of reviews that your business receives.
What are Review Requests
A review request from Consumer Fusion is a message sent via email or MMS text message asking your customer to leave a review for your business. You can customize the messaging and which directories you want to request a review for, which we’ll explain in more detail in the Setting Up Review Requests section.
Here is an example of a review request sent via email:
Here is an example of a review request sent via MMS message:
Setting Up Review Requests
Before you can start sending out review requests you’ll need to configure them in the Consumer Fusion dashboard.
To set up review requests, first navigate to the Review Requests page under the Reputation dropdown in the primary navigation at the top of the dashboard:
Next, click on the Settings option at the top right of the Review Requests page to go to the Review Request Settings page:
From the Review Request Settings page, you can set up all of the important details for your review requests. The top section of the page has all of the general settings, including the option to add your business logo and website link:
You can also select the checkboxes to enable or disable other options:
Enable Email: This will enable sending review requests via email.
Enable SMS: This will enable sending review requests via SMS text message.
Enable Single Page: When this is checked, users will immediately see the page with links to directories, if unchecked it will ask them a question about their experience first. We strongly recommend leaving this box checked to comply with the terms and conditions of all directories.
Hide CF Logo: This will hide the Consumer Fusion logo when selected.
Hide Address: This will hide your business address when selected. (we recommend this for service based businesses)
The Frequency For Sending option will determine the minimum amount of time in which a single user should receive a review request, so if you upload a list of users to send requests to and some of them have received one more recently than the chosen frequency, the message will not be sent to those users.
Page Settings
The Page Settings option is on the right side of the Review Request Settings page, and allows you to access the settings for the directory page that users are taken to after they click the link in the email or SMS message.
From the Directory Page Settings page, you can customize all of the options for your directory page, including the text that appears on the page, the color of the top bar on the page, which directories appear and what url they should link to, and other key details:
There is also an option to include text and a button linking to a feedback template for customers who had a negative experience, so that they will share this with you directly:
The Closing Text will controls the text that appears at the bottom of the page:
Once you fill in all of the details to your liking, click on the save button on the bottom left of the page to save your changes.
Message Settings
The Page Settings option is lower on the Review Request Settings page, and allows you to access the settings for the email and SMS messages that are sent for review requests.
SMS Message Settings
When you click the Setup button next to the SMS Message option in the Message Settings section, you are taken to the SMS Message Settings page where you can configure your SMS message details.
This page allows you to add an MMS photo to be included in the text message and customize the message content:
You will need to include the SMS Page URL placeholder that is listed on the page, and should also include text that says “Reply STOP to opt out” so that users know how to opt out of future messages.
Here is an example of what the MMS message will look like when you send it:
Email Template Settings
When you click the Setup button next to the Email Template option in the Message Settings section, you are taken to the Email Template Settings page where you can configure your email template. This is similar to the Directory Page Settings page that users are taken to from MMS messages.
From the Email Template Settings page, you can customize all of the options for your directory page, including the text that appears on the page, the color of the top bar on the page, which directories appear and what url they should link to, and other key details:
You can also configure which directories you would like to appear in the email, and what url they should link off to:
There is also an option to include text and a button linking to a feedback template for customers who had a negative experience, so that they will share this with you directly:
The Closing Text will controls the text that appears at the bottom of the page:
Once you fill in all of the details to your liking, click on the save button on the bottom left of the page to save your changes.
QR Code
The QR code option at the bottom of the Review Request Settings page provides links for you to download a QR code that your customers can scan that will take them to your review request directory page to leave a review. You have the option of downloading either a PNG or SVG file of the QR code:
Here is an example of what the QR code will look like when you download it:
Sending Review Requests
Once you have your review requests all set up, it’s time to start sending them out to your customers. There are several options for sending review requests that are laid out in detail below.
Send a Single Review Request
You can use the Review Tool to send individual review requests to specific users, read more about how this works here: How to Send Surveys with the Review Tool.
Another option is to send review requests via the Consumer Fusion mobile app, which you can read more about here: Sending Surveys.
CSV Bulk Upload to Send Multiple Review Requests
If you want to send out review requests to several of your customers at once, the CSV bulk upload option might be a good choice.
To send an review request to multiple people at once, first click on the Settings gear icon in the top right of the dashboard navigation:
Next, click on the Bulk Upload option in the left navigation menu under the Survey Tool Items at the bottom of the menu:
From the Bulk Upload page, click on the Select Survey Type drop down and select the Review Tool option from the list:
Follow the instructions on the page to set up a CSV file that you can use to bulk upload the contacts that you want to send the survey to. We highly recommend downloading the CSV example template and format your file according to the template.
Once your CSV file is ready to upload, click on the Choose File button, and then once your file has been chosen click on the Upload button. Once your contacts have successfully been imported, you will see them listed on the page:
After you review your contact list to ensure that they all appear correctly, click on the Save button in the bottom left to send your survey. You will see an overlay window that asks if you are sure that you’re ready to send:
After you click send, you should see a confirmation message that confirms that your Review requests have been sent:
Sending Review Requests via Third Party Integration
One other option for sending out review requests in bulk is to integrate a third party platform with Consumer Fusion. If you use a platform like Housecall Pro to schedule services for your customers, we may be able to set up an integration to automatically send out review requests after certain customer interactions, like a service appointment.
To inquire about setting up a third party integration, talk to your account manager or reach out to our support team.
Monitoring Review Requests
You can monitor the status of your review requests from a few different places in the dashboard to keep track of how many you’re sending and how your customers are interacting with them.
Review Requests Page
The Review Requests page provide an overview of review request activity for a single location, and can be found under the Reputation tab in the primary navigation:
From the Review Requests page, you can see a high level overview of how many review requests have been sent in the selected time period, with a breakdown for email and SMS requests sent:
The following metrics are shown on this page:
Unique Users Sent a Request: The number or users who were sent a review request in the selected period.
Example: John Smith received a review request via Email and SMS, this counts as 1 for this metric.
Example: John Smith received a review request via Email and SMS, and then another separate review request several months later via Email and SMS, this counts as 2 for this metric.
Total Review Requests Sent: The number of requests that were sent in the given time period via all request methods.
Example: John Smith received a review request via Email and SMS, this counts as 2 for this metric.
Example: John Smith received a review request via Email and SMS, and then another separate review request several months later via Email and SMS, this counts as 4 for this metric.
Total Email Requests Sent: The number of Email requests sent in a given time period.
Example: John Smith received a review request via Email and SMS, this counts as 1 for this metric.
Example: John Smith received a review request via Email and SMS, and then another separate review request several months later via Email and SMS, this counts as 2 for this metric.
Total SMS Requests Sent: The number of SMS requests sent in a given time period.
Example: John Smith received a review request via Email and SMS, this counts as 1 for this metric.
Example: John Smith received a review request via Email and SMS, and then another separate review request several months later via Email and SMS, this counts as 2 for this metric.
The table below this section has a breakdown of each review request:
The Clicked Directories column indicates which directories the user clicked on (if any) for that review request. The Matched Reviews column indicates whether there are any reviews that we have been able to match to that specific user after they received the review request.
My Sent Review Requests
Another option for monitoring your review requests across several locations is the My Sent Review Requests page, which can be found in the Settings area of the dashboard.
To access the My Sent Review Requests page, first click on the Settings gear icon in the top right of the dashboard navigation:
Next, click on My Sent Review Requests under Survey Tool Items at the bottom of menu on the left side of the page:
This page lists all of the review requests that have been sent from all locations associated with your parent account, and allows you to filter to find a particular one:
