Review Requests are a great way to increase the number of reviews that your business has online, and automated follow up requests make it easy for you to prompt users to leave a review if they don't engage with the first request that you send them.
How Follow Up Requests Work
A follow up review request will automatically send the same request that was initially sent to a user one additional time, a certain amount of time after the initial request was sent. You can customize the amount of time between the follow up and initial request, you will see below how this works.
How To Set Up Follow Up Review Requests
Setting up follow up review requests in the dashboard is simple. First, navigate to the Review Requests Page:
From the Review Requests page, click on the Settings option in the top right:
Once you are on the Request Settings page, select an option for how many days after the initial request a follow up should be sent:
That’s it! Now your follow up review requests will be sent out after the number of days that you selected.